Question 1

What is a planter subscription?

Accepted Answer

A planter subscription is a year-round service where we design, install, and maintain seasonal planters at your property. We refresh your planters four times per year with new plants and designs that match the season.

Question 2

How long is the subscription commitment?

Accepted Answer

Subscriptions run for a full year (four seasons). After your first year, subscriptions automatically renew unless you notify us at least 30 days before your renewal date.

Question 3

When or how can I cancel my subscription?

Accepted Answer

We strive for you to love your subscription service. If you need to cancel, please email us at Info@DSPlanter.com. Plans can be cancelled at any time.

Question 4

What if I only want one or two seasons?

Accepted Answer

For one-time or seasonal installations, check out our Seasonal Decor service instead of a subscription.

Question 5

What areas do you serve?

Accepted Answer

We serve the greater Detroit metropolitan area, including Birmingham, Bloomfield Hills, Grosse Pointe, Royal Oak, Troy, and surrounding communities. Contact us to confirm service in your specific area.

Question 6

Do I need to be home for installation?

Accepted Answer

No, you don't need to be home. We'll coordinate a convenient installation window and work independently. Many clients provide gate codes or access instructions.

Question 7

What happens to my planters between seasons?

Accepted Answer

We remove the old plants and refresh the soil, then install new seasonal arrangements. Your planters stay in place year-round, and we store any seasonal decorative elements.

Question 8

How much does it cost?

Accepted Answer

The price of our arrangements is standardized and based on the size of the container. We measure by diameter for planters, and by length for window boxes. Pricing is the same for the entire season.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, ACH transfers, and checks. Subscriptions can be paid annually or in quarterly installments.

Question 10

Are there any hidden fees?

Accepted Answer

No hidden fees. Your quote includes design, plants, installation, seasonal refreshes, and maintenance. The only additional costs would be for add-on services you request.

Question 11

Does everyone get the same arrangement?

Accepted Answer

Each planter is uniquely made for you. Before each delivery we put together a large assortment of plants that are perfectly suited for your growing conditions and make sure nothing looks too similar to those around them.

Question 12

Can I choose what goes into my container?

Accepted Answer

During your consultation we will document any requests. From there, our subscribers typically give us the challenge to do what we do best, which is put together beautiful seasonal arrangements for your home. You have final approval on the design.

Question 13

What if my planters get damaged or plants die?

Accepted Answer

We monitor plant health during our regular visits and replace any plants that fail to thrive at no additional cost. For planter damage, we'll assess and discuss repair or replacement options.

Question 14

Do you use real or artificial plants?

Accepted Answer

We use real, premium plants for spring, summer, and fall. For winter arrangements, we use a mix of real evergreens and high-quality artificial accents that can withstand harsh weather.

Question 15

How do I get started?

Accepted Answer

Request a consultation through our website or give us a call. We'll schedule a visit to see your space, discuss your preferences, and provide a custom quote.

Question 16

How far in advance should I book?

Accepted Answer

We recommend booking 2-4 weeks before the season change, but we can often accommodate shorter timelines. Our busiest times are late March (spring), late May (summer), September (fall), and mid-November (winter).

Question 17

Can I use my existing planters?

Accepted Answer

Absolutely! Arrangements for existing customer-owned planters are priced based on the container size. We can also help you choose new planters and containers, or provide premium planters as part of your service.

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